ServiceNow ITSM Consultant - Bracknell, Berkshire - office based 3 days a week

£680 per day inside IR35 via Umbrella company - 12 months

ServiceNow Consultant to support a strategic ITSM transformation initiative, focusing on the migration from a 3rd party shared ServiceNow moved in-house to a dedicated EU-region ServiceNow.

Key skills & experience

• Strong knowledge of ServiceNow, with hands-on experience in ITSM modules
• Solid understanding of ITSM processes:
• Incident Management
• Request Management
• Change Management
• Problem Management
• CMDB/ITOM concepts
• Experience in ITSM migration or implementation projects (strong asset)
• Ability to translate business needs into structured functional and technical requirements
• Experience working in distributed/global delivery models (EU - North America collaboration is a key aspect)
• Strong stakeholder management and communication skills
• Experience facilitating workshops and driving alignment across multiple teams
• Analytical mindset with ability to structure complex information into clear deliverables

You will act as a critical bridge between European business stakeholders and the North American delivery teams, ensuring that functional requirements are clearly understood, structured, and translated into actionable technical specifications.

ServiceNow ITSM Consultant - Bracknell, Berkshire - office based 3 days a week