Resident Service Assistant/Reception

Resident Service Assistant, Birmingham, B15

Temporary, £13.50ph, potentially permanent

Exciting and vibrant residential development is in need of a customer focused and proactive temporary Resident Services Assistant/Reception to support resident services, leasing, community engagement and day-to-day operations while helping to create a welcoming environment residents are proud to call home.

The key responsibilities of this role include:

Act as the first point of contact for residents, visitors and prospective residents.
Deliver outstanding customer service and resolve resident enquiries efficiently.
Manage reception, parcels, deliveries and resident communications.
Support resident events, community engagement and social media activity.
Assist with leasing activity, viewings, Right to Rent checks and occupancy targets.
Support apartment turnarounds, inspections and move-ins.
Help maintain high standards across communal areas and facilities.
Assist with health & safety compliance and contractor coordination.
Contribute to positive resident reviews, retention and overall site performance.
Key Requirements:

Minimum 2 years' experience in a customer-facing role, ideally within BTR, PBSA, hospitality or residential property.
Confident, professional and approachable.
Excellent communication and organisational skills.
Strong customer service mindset with a proactive, can-do attitude.
Good IT skills, including Microsoft Office.
Basic understanding of landlord/resident relationships and health & safety principles.
If you possess the necessary skills and experience, and are available for an immediate start, please submit your CV!

(ritzrecempbus)