Income Officer

We are working in partnership with a large and well-established Housing Association in Bristol who are looking to appoint an experienced Income Officer to join their growing team on a permanent basis.
This is an excellent opportunity for an income professional with a background in social housing to join an organisation that genuinely invests in its people and offers a flexible hybrid working environment.
The RoleYou will be responsible for managing a designated income patch, ensuring rental income is maximised whilst providing a supportive and customer-focused service to residents. Working closely with Housing Officers and external agencies, you will take ownership of arrears cases from early intervention through to legal action where required.

Key responsibilities of an Income Officer:

Managing rent arrears and reducing debt across a designated patch
Contacting tenants to prevent arrears and agree sustainable repayment plans
Providing advice around welfare benefits, budgeting and financial inclusion
Serving notices and progressing cases through the legal process when necessary
Preparing court documentation and representing the organisation at hearings where required
Working collaboratively with internal teams and external support agencies to sustain tenancies
Maintaining accurate records and ensuring compliance with housing legislation and policyTo be successful in this role, you will have:

Previous experience working within an Income Officer, Rent Recovery Officer or Housing Officer role
Strong knowledge of rent arrears recovery and income management within social housing
Experience managing cases through the full arrears process, including legal action and court preparation
Excellent communication and negotiation skills
Knowledge of welfare benefits and tenancy sustainment practices
A customer-focused approach with the ability to balance support and enforcementBenefits of his Income Officer role:
Hybrid working model
Generous annual leave entitlement plus bank holidays
Additional wellbeing days
Excellent pension scheme
Life assurance cover
Employee assistance programme
Health and wellbeing support
Ongoing training and professional development
Enhanced family-friendly policies
Flexible working options
Opportunities for career progression within a large housing organisationIf this Income Officer role is of interest, please apply or contact (url removed)