Admin and Customer Service Manager

PS Ltd is recruiting for an experienced Administration & Customer Service Manager to join a busy and growing business in Mansfield.

Location: Mansfield

Salary: £38,000 - £40,000 DOE

Hours: Monday to Friday, 8:00am - 5:00pm

Key Responsibilities

* Manage and develop the administration and customer service team

* Oversee workload planning, scheduling and resource allocation

* Ensure efficient processing of all new and existing work instructions

* Monitor KPIs, performance and service levels

* Manage customer complaints and escalations through to resolution

* Produce operational and performance reports for senior management

* Drive process improvements and operational efficiencies

* Support financial reporting, WIP management and cost control

* Build strong relationships with customers, clients and stakeholders

Requirements

* Previous experience managing administration and/or customer service teams

* Strong leadership and people management skills

* Experience managing workloads, KPIs and service levels

* Excellent organisational and problem-solving abilities

* Confident handling customer complaints and escalations

* Strong IT skills, including Microsoft Office

* Customer-focused with a commitment to delivering high service standards

To apply for the Admin and Customer Service Manager role, please do so online and a member of the team will be in touch