Job Title: IT Service Desk Engineer

Location: Lincoln (with occasional travel to other regional offices)

Salary: £25,000 - £30,000

An excellent opportunity has arisen for an experienced IT Service Desk Engineer to join a well-established and growing professional services organisation. This permanent, Full time IT Service Desk Engineer role offers the chance to work within a supportive and forward-thinking IT team, providing vital technical support across multiple office locations.

• Act as the first point of contact for IT support issues via telephone, email and face-to-face interactions.

• Troubleshoot, diagnose and resolve hardware, software and network-related incidents.

• Take ownership of incidents through to successful resolution, ensuring excellent customer service throughout.

• Log, categorise and prioritise support requests using ticketing systems.

• Escalate complex issues to specialist support teams where required.

• Support desktop, server and infrastructure environments.

• Set up user accounts, workstations and IT equipment for new starters.

• Maintain IT asset registers and equipment records.

• Review system reports, event logs and technical documentation.

• Strong troubleshooting and problem-solving abilities.

• Excellent communication and customer service skills.

• Experience working within SLAs and escalation processes.

• Ability to manage multiple priorities effectively.

Technical Skills:

• Microsoft Windows operating systems

• Microsoft 365 including Outlook, Word, Excel and PowerPoint

• Active Directory and user account administration

• Network fundamentals including DNS, IP Addressing, Wi-Fi, Ethernet and VPNs

• Hardware support for laptops, desktops, monitors and printers

• IT ticketing systems and IT asset management

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.