Technical Support Engineer

Inspire Resourcing are recruiting a Technical Support Engineer on behalf of a client in Chesterfield.

Main duties:

• Handle pre and post sale technical enquiries including fault finding, product information, spare parts from the company installer network and company field engineers.

· Desire and ability to take ownership for technical and service-related enquiries from installers.

· Develop an understanding of the company service department and work as part of a wider team providing technical support to field service engineers, customers services, warranty claims and sales teams.

· Identify emerging issues and trends and escalate to Technical Services and Product Management teams.

• Provide feedback from the field to the Training department for development of training material.

· Remain up to date with the relevant industry standards, British Standards, Building Regulations etc.

· Provide support to installers regarding relevant industry regulations, standards and documentation.

· Produce and prepare quotations, calculations and project document packs in accordance with industry standards.

· Use the business systems in place to support activities of job role and enable accurate reporting.

· As a member of the technical team, you may be asked on occasion to undertake a variety of tasks and/or be involved in projects undertaken by the technical department.

Requirements

* Excellent IT, organisational, communication and presentation skills with a strong customer focus.

* Experience in fault diagnosis would be advantageous.

* Proficient in both spoken and written English.

* Ability to accurately interpret and communicate manufacturer’s instructions and industry standards.

* Knowledge of British Standards, Building Regulations and Code of Practice in relation to plumbing, heating and electrical.

* Theoretical and/or practical heat pump experience would be beneficial but not essential