Service Coordinator

Salary: £27,000 - £29,000 per annum depending on experience, plus Veolia benefits and pension

Hours: 40 hours per week, 8.30am to 5pm Monday to Friday

Location: Durham, DL17 9DT

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

25 days of annual leave

Access to our company pension scheme

Discounts on everything from groceries to well known retailers

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

One paid days leave every year to volunteer and support your community

Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

Proactively communicate with customers

Provide status updates and maintain contact with drivers throughout the day

Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required

Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes

Create a customer excellence approach & culture

React to and manage customer queries and complaints

Implement service practices that meet the customers' needs

Maintain a "zero harm" safety culture within depots

Ensure service delivery, in line with customer expectations

Engage with interested stakeholders including the wider Veolia team or Management team

Ensure Veolia legal compliance on site - WTD and transport compliance

Provide clear, transparent and accurate reporting of daily debriefing

Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers

What we're looking for:

Full Car Driving Licence

Previous experience of operating within a similar industry; waste/transport/logistics

Able to demonstrate an understanding of transport compliance and WTD

Good communication skills communicating with people of all levels specifically including drivers and frontline employees

Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, MS Office 2000 and the ability to adapt to Google

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive