We are currently working on an urgent contract opportunity for an SC Cleared BMC Helix Architect/Senior Engineer.

Location: Andover (2 days onsite per week)

Clearance: Active SC Clearance required

Skills & Experience Required

• 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale.
• Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
• Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
• Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS/Integration Service.
• Scripting ability in Python, PowerShell, or Bash for automation tasks.
• Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
• ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
• Excellent communication skills and ability to lead technical workstreams across multi-team organizations.