IT Support Technician

IT Support Technician

Location: Northampton

Hours: Full-Time, Permanent

Salary: £24,000 per annum DOE+

Start Your IT Career with Us

Are you passionate about technology and looking for the perfect opportunity to kick-start or develop your IT career?

We're looking for a friendly, enthusiastic and motivated IT Support Technician to join a growing team in Northampton. This is a fantastic opportunity for someone early in their IT journey who wants to gain hands-on experience, learn from experienced colleagues and build a long-term career in technology.

You'll be the first point of contact for IT support across the Group, helping colleagues solve technical issues, setting up equipment and ensuring everyone has the tools they need to work effectively. No two days are the same, and you'll gain exposure to a wide range of technologies, systems and projects.

What You'll Be Doing

Providing first-line IT support to colleagues across the Group
Troubleshooting hardware, software and user issues
Setting up and configuring laptops, desktops, mobile phones and tablets
Installing and updating software and applications
Creating and managing user accounts and permissions
Monitoring and checking backup systems
Supporting new starters with IT equipment and account setup
Maintaining IT equipment records and documentation
Escalating more complex issues where appropriate
Delivering excellent customer service and technical supportWhat We're Looking For

You don't need years of experience - we're more interested in your attitude, enthusiasm and willingness to learn.

You'll be someone who:

-A genuine interest in IT and technology
-Enjoys helping people and solving problems
-Has strong communication and customer service skills
-Organised, reliable and proactive
-Keen to learn new skills and develop professionally
-Can work independently and as part of a team
-Has a basic understanding of Windows PCs, Microsoft Office and common IT hardware

Essential Requirements

Full UK driving licence
Access to your own vehicle
Willingness to travel occasionally to other company locations, including Retford
Basic knowledge of computer systems and IT equipmentDesirable Skills & Experience

Previous experience in an IT support, helpdesk or customer-facing role
Experience with Microsoft 365
Experience setting up PCs, laptops, phones or tablets
Relevant IT qualifications, certifications or college coursesWhat You'll Get in Return

Salary up to £28,000 depending on experience
A genuine opportunity to build a career in IT
Ongoing training and professional development
Exposure to a broad range of technologies and business systems
Supportive and approachable team environment
Company pension scheme
25 days holiday plus bank holidays
Free on-site parkingAdditional Information

This is a fully office-based role in Northampton, Monday to Friday. Occasional travel to National and International office will be required occasionally.

Ready to take the next step in your IT career? Apply today and become part of a team where you'll learn, grow and make a real impact from day one