The Salesforce Solutions Architect provides architectural leadership within an Agile Scrum team delivering solutions on the Salesforce platform.

Working closely with Product Owners, Business Analysts, Developers, and stakeholders, the architect ensures that requirements are technically feasible, clearly defined, and aligned with Salesforce best practices. The role focuses on translating user stories and business needs into scalable, maintainable Salesforce solutions that maximise the capabilities of the platform.

The architect provides guidance on the art of the possible within Salesforce, recommending optimal design patterns, prioritising out-of-the-box functionality, and ensuring new features integrate effectively with the wider Salesforce ecosystem.

By actively supporting backlog refinement, sprint planning, and solution design discussions, the Salesforce Solutions Architect ensures that requirements evolve into high-quality technical solutions that deliver business value while maintaining long-term platform sustainability.

Key Responsibilities

Scrum Team Architecture Support

Act as the primary technical design authority within the Scrum team for Salesforce solutions.

Collaborate closely with Product Owners and Business Analysts during backlog refinement to:

• Review requirements for technical feasibility
• Help shape user stories and acceptance criteria
• Identify dependencies and technical risks

Support sprint planning by providing architectural input into solution design, complexity, and implementation approach.

Work alongside developers throughout the sprint to ensure solutions align with agreed architecture and Salesforce best practices.

Solution Design & Technical Leadership

Design scalable, secure, and maintainable Salesforce solutions across:

• Sales Cloud
• Experience Cloud
• Salesforce Platform

Define solution patterns for:

• Data model design
• Automation strategies (Flow vs Apex)
• Integration approaches
• Security and access models

Provide clear technical guidance to developers, admins, and integration engineers during implementation.

Produce lightweight architecture artefacts where required, such as:

• Solution diagrams
• Data models
• Integration flows
• Design decisions

Salesforce Platform Expertise

Advise the Scrum team on Salesforce platform capabilities and the art of the possible .

Recommend solutions that prioritise out-of-the-box Salesforce functionality and declarative configuration before custom development.

Guide developers on the appropriate use of:

• Flow
• Apex
• Lightning Web Components
• Platform Events
• Salesforce APIs

Ensure solutions comply with Salesforce platform limits, performance considerations, and best practices.

Integration & Ecosystem Alignment

Ensure Salesforce solutions integrate effectively with the wider enterprise ecosystem.

Define and validate integration patterns using:

• REST/SOAP APIs
• Platform Events
• Change Data Capture
• Middleware platforms (eg, MuleSoft)

Ensure data flows, ownership models, and synchronisation patterns are clearly defined and sustainable.

Technical Governance & Quality

Ensure new functionality aligns with the organisation's Salesforce architecture, governance standards, and data model.

Conduct design and solution reviews to ensure quality, scalability, and maintainability.

Identify technical risks early and guide the team toward effective mitigation strategies.

Support delivery teams in maintaining high standards of documentation, testing, and technical quality.

Stakeholder Collaboration

Act as a technical advisor to Product Owners, Project Managers, Business Analysts and stakeholders on Salesforce capabilities and solution options.

Assist in communicating technical concepts clearly to both technical and non-technical audiences.

Provide structured recommendations that balance business value, technical complexity, and platform sustainability.

Required Skills & Experience

Salesforce Expertise

Strong knowledge of Salesforce platform capabilities including:

• Sales Cloud
• Experience Cloud
• Salesforce Platform

Hands-on understanding of:

• Flow and declarative automation
• Apex development
• Lightning Web Components
• Salesforce data modelling

Experience designing scalable solutions that operate within Salesforce governor limits.

Integration & Architecture

Understanding of integration patterns and API-based architectures.

Experience working with:

• REST and SOAP APIs
• Event-driven integration
• Middleware platforms (eg, MuleSoft)

Strong understanding of Salesforce data architecture.

Agile Delivery

Experience working in Agile Scrum teams.

Ability to support the development of:

• Backlog refinement
• Sprint planning
• User story design
• Acceptance criteria definition

Comfortable collaborating daily with developers, product owners, and business analysts.

Leadership & Communication

Strong stakeholder engagement and communication skills.

Ability to guide delivery teams and influence design decisions without direct authority.

Strong analytical and problem-solving capabilities.

Desirable Qualifications

Salesforce Certified Application Architect or System Architect.

Additional certifications such as:

• Salesforce Platform Developer
• Integration Architecture Designer
• Data Architecture Designer

Experience working on complex Salesforce transformations or multi-system integrations.

Success Measures

Salesforce solutions delivered that are:

• Technically sound and aligned with Salesforce best practices
• Scalable, maintainable, and secure
• Delivered effectively through Agile Scrum teams

High-quality collaboration between product, architecture, and engineering teams.

Reduced technical risk and improved platform sustainability.

Strong adoption of Salesforce capabilities across the organisation.