Your new company
Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team.

Your new role
As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met.

Key responsibilities include:

• Logging DSARs, complaints, and claims within 24 hours of receipt.
• Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines.
• Managing multiple shared mailboxes and processing correspondence efficiently.
• Monitoring daily exception reports to ensure compliance with SLAs.
• Obtaining call recordings and supporting DSAR requests.
• Contacting customers and CMCs where required to resolve queries.
• Supporting monthly CCA remediation activities.
• Assisting with FOS (Financial Mediator Service) referrals and invoicing processes.
• Supporting complaints and commission case handlers with administrative activities.
• Managing bulk imports and duplicate complaint records within internal systems.
• Preparing and distributing weekly and monthly regulatory reporting schedules.
• Identifying trends across complaints, claims, and DSARs and reporting findings to senior stakeholders.

What you'll need to succeed

To be successful in this role, you will have:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• The ability to prioritise workload effectively and work under pressure.
• Strong communication skills, both written and verbal.
• The ability to work independently and collaboratively within a team environment.
• Good working knowledge of Microsoft Office applications.
• Previous experience within an administrative and customer service environment.
• Experience working within a complaint handling, regulatory, or compliance-related function.
• Experience within the Automotive or Regulated Financial Services sector would be advantageous.

What you'll get in return

• Competitive salary package.
• Opportunity to work within a supportive and collaborative team.
• Exposure to a highly regulated and business-critical function.
• Career development and progression opportunities.
• Comprehensive training and ongoing professional development.
• Flexible and inclusive working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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