Customer Service Advisor

A growing, forward-thinking manufacturing business is looking to appoint an Customer Service Advisor to support its customer and production operations.

This is a varied, hands-on position sitting at the heart of the business, where you will act as the key link between customers, production, and logistics. You will be responsible for ensuring orders are processed accurately, production timelines are met, and customers are kept informed every step of the way.

Key responsibilities for the Customer Service Advisor include:

Manage customer orders from point of receipt through to delivery
Liaise with production teams to track progress and manage lead times
Keep customers updated on order status, resolving any issues proactively
Work closely with logistics providers to coordinate shipments (UK & international)
Prepare and check documentation for dispatch and delivery
Support purchasing activities and supplier coordination
Handle customer enquiries and always provide a high level of service
Assist with quotations, pricing and general commercial administrationThe ideal Customer Service Advisor will have a background within manufacturing or production with regular exposure to internal and external stakeholders.

This role of Customer Service Advisor would suit someone who enjoys being at the centre of operations, thrives in a busy, team-focused environment, and wants to use their experience to make a real difference to both customer experience and business performance.

What's on offer for the Customer Services Advisor

Salary circa £30,000 (depending on experience)
Stable, growing business with a strong order book
Varied, integral role with real responsibility
Supportive and collaborative team environmentASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity