Customer Experience Coordinator

Are you looking to build your career within a customer-focused role in a growing and ambitious organisation? We are working with a market-leading UK business who are seeking a Customer Experience Coordinator to join their team on a permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering an excellent customer journey from order to delivery.

Customer Experience Coordinator
Permanent
Salary dependent on experience
Working hours –Mon-Fri 42.5 hours per week
Gloucester – hybrid working after probationary period
Customer Experience Coordinator

Job Description
• Manage the end-to-end customer journey from order processing through to delivery.
• Respond to customer enquiries via telephone and email, ensuring a high level of service.
• Process sales and purchase orders accurately and efficiently.
• Monitor and manage shared inboxes, supporting the wider Customer Support Team.
• Produce and issue order acknowledgements and provide delivery updates to customers.
• Liaise with internal departments including Logistics, Purchasing, and Accounts.

Customer Experience Coordinator
Essential Experience/Skills/Qualifications
• Experience working in a customer-facing role, ideally within a technical or product-based environment.
• Strong communication skills, both written and verbal, with the ability to build relationships.
• Highly organised with excellent attention to detail and the ability to manage multiple tasks.
• Competent IT skills, with experience using CRM systems.
• A proactive, self-motivated approach with a “can do” attitude.

If you feel you’re a good fit for this position, please click ‘apply