Field Service Engineer

Industrious Recruitment are seeking a Field Based Engineer to cover the Chester area.

This is an exciting opportunity to join a leading company within their field.

Duties:

To achieve Company KPI’s of First Time Fix Rate.
To achieve Company KPI’s for Mean Time Between Failure.
To achieve Company KPI’s of Car Stock accuracy.

To achieve Company KPI’s of implementation of ECR’s and TB’s.
To achieve Company KPI’s of performing PMI’s promptly.
To provide effective Technical Phone Support.

To provide 1st level IT support for any products that are part of the companies customer solution.
Work hand in hand with customer IT team to maintain and manage the customer IT solution

FSE’s must ensure that they introduce themselves to the senior member of the client staff at the start of each site visit.
Confirmation of fault details / circumstances etc. must be ascertained prior to commencing work on the equipment
If work is required on another analyser at site being attended, then admin must be informed prior to any work taking place.
Customer must be periodically kept informed of any changes to estimated completion time.
You should communicate with your Regional Field Service Manager (RFSM) at least weekly to keep abreast of activity in your area.

Essential Requirements

Must hold a full driving licence
HND (HNC with relevant experience) or equivalent in electronic and mechanical engineering
Hydraulic and pneumatic principles
Exceptional technical fault-finding skills
The ability to read and understand technical diagrams
Customer focused – should strive to exceed customer requirements
Good and effective written and verbal communicator
Job flexibility & willingness to travel – support of peers and juniors throughout the UK, Ireland and Northern Ireland may be required
Good working knowledge in MS Windows
Track record of supporting IT as part of the provided solution
Network certification General knowledge in MS Office products, Outlook, Word, Excel and PowerPoint