Call Handler

Job Title: Helpdesk Coordinator Salary: £26,000-£28,000
Location: Honiley, Warwickshire
Company: FMServ
Industry: Facilities Management
About Us
We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team.
The Role
As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors.
This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach.
Key Responsibilities
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Receive, log, and track service requests
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Prioritize and assign jobs to engineers and subcontractors
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Monitor job progress to ensure SLAs and KPIs are met
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Maintain accurate records and update internal systems in real time
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Liaise with clients, contractors, and internal teams
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Escalate urgent issues appropriately
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Prepare reports and assist with performance tracking
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Support scheduling and resource allocation
What We’re Looking For
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Previous experience in a helpdesk, customer service, or coordination role
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Ability to work effectively under pressure in a fast-moving environment
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Strong administrative and organizational skills
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Excellent written and verbal communication skills
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Confident using IT systems
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High attention to detail and problem-solving mindset
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Team player with a proactive attitude
What We Offer
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Competitive salary
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Supportive and collaborative work environment
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Career progression opportunities
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Ongoing training and development
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Exposure to a wide range of facilities operations
If you thrive in a fast-paced environment and enjoy being at the heart of operations, we’d love to hear from you