French Speaking Customer Service Administrator

Are you a fluent French speaker who enjoys working on the phone and delivering natural, engaging conversations? We’re looking for confident and detail-oriented individuals to join a friendly, supportive team carrying out mystery shopper calls using structured scripts and scenarios.
This is a great opportunity for someone who thrives in a focused environment and can maintain enthusiasm and accuracy across a high volume of calls. You’ll be gathering valuable insights on pricing, services, and overall customer experience while working within a collaborative office setting.
This is a 1-month temporary assignment, offering an hourly pay rate of £13.50 – £14.50 per hour, depending on experience. The hours are 5–6 hours per day, Monday to Thursday 1pm - 7pm and Friday 1pm - 5pm . This role is based in Hove, with a start date of Monday 22nd of June.
Key Responsibilities:
* Conduct a high volume of outbound mystery shopper calls, maintaining a professional and engaging approach at all times.
* Deliver scripted scenarios confidently while adapting your tone to sound natural, credible, and conversational.
* Accurately capture detailed information on pricing, services, and overall customer experience during each interaction.
* Consistently rotate between multiple call scenarios, ensuring variety and strong attention to detail across all conversations.
* Record and update data promptly and accurately within internal systems.
* Review information gathered and highlight any inconsistencies or discrepancies against existing records.
* Maintain a high level of focus, quality, and performance in a target-driven, repetitive calling environment.
* Represent the business professionally, ensuring every interaction reflects excellent communication standards.
Essential Skills & Attributes
* Fluent French speaker (essential), with good English communication skills for training and internal use.
* Clear, friendly, and professional telephone manner.
* Ability to remain engaging and convincing when repeating scripts.
* Strong attention to detail and accuracy.
* Reliable with excellent timekeeping.
* Comfortable working in a supportive, office-based environment.
* Positive attitude towards repetitive but important work.
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
* 24/7 access to NHS approved GP telephone support and prescription services
* Access to the UK’s largest employee discount platform
* Specialist medical assistance and support hotline
* Weekly pay
* Hundreds of gym discounts
* 24/7 access to mental health crisis support and counselling
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment
Job Types: Temporary (1 month)
Work Location: In person