Product Support Specialist

Product Support Specialist

Location: Bath

Salary: Up to 37,500

About the Role

A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team.

This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments.

Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience.

What You'll Be Doing

* Providing remote technical support and troubleshooting for software and instrument integration issues

* Install, configure, and maintain software solutions and supporting infrastructure

* Support integrations with analytical and laboratory instrumentation

* Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers

* Deliver customer training and assist with software implementations

* Support database configuration, upgrades, and system migration

* Create and maintain technical documentation, FAQs, and user guides

* Assist with validation activities within highly regulated environments

* Work closely with customers to understand requirements and deliver effective solutions

* Travel to customer sites across the UK, with occasional European and international travel

What We're Looking For

* Strong troubleshooting, diagnostic, and analytical skills

* Experience supporting hardware and software environments

* Excellent communication skills and a customer-focused approach

* Ability to manage workloads effectively and prioritise tasks

* Strong IT knowledge, including Windows environments and database technologies

* Comfortable working both independently and as part of a collaborative team

What's on Offer

* Opportunity to work with cutting-edge software

* Structured career development and progression opportunities

* Competitive salary package

* 24 days annual leave plus bank holidays, increasing with service

* Additional Christmas shutdown day

* Private medical insurance through BUPA

* Scottish Widows pension scheme

* Death in service benefit

* Cycle-to-work scheme

* Access to gym facilities

* Annual Centre Parcs team-building weekend for employees and their families

* Supportive, collaborative culture within an award-winning organisation