Retail Regional Ops Manager

Retail Regional Operations Manager
Stamford Hill, London (with occasional travel to London & Manchester branches)
We are recruiting for a growing telecoms retail business seeking an experienced and hands-on Retail Regional Operations Manager to oversee the day-to-day operations of multiple branches across London and Manchester but you’re main base will be at Stamford Hill branch.
This is a key leadership role, acting as the link between senior leadership and Branch Managers. You’ll ensure stores run smoothly, maintain high operational standards, and deliver a consistent, customer-focused experience across all locations.
Key Responsibilities:

Oversee daily operations across multiple retail sites
Line-manage and support Branch Managers
Drive consistency in performance, service, and store standards
Handle escalations and resolve operational challenges
Lead staff training, onboarding, and development
Monitor performance and implement improvements
Support rollout of new products and initiatives
Report on operations, staffing, and customer insights
What We’re Looking For:

Proven multi-site retail management experience
Ideally telecoms/mobile phone retailer management experience
Strong mobile phone/telecoms knowledge
Strong leadership and people management skills
Experience managing managers or senior team members
Highly organised with strong problem-solving ability
Confident handling challenging situations and conversations
Hands-on approach with the ability to lead strategically
The Role Offers:

Competitive salary with performance-based bonus
Clear progression opportunities
Private healthcare
On-site parking