Customer Service Advisor

Customer Service
Central Leeds
Permanent | 35 hours per week
£25,800
Monday-Friday
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Are you passionate about helping people navigate challenging financial situations?
Do you thrive in a role where problem solving, communication and attention to detail are key?
We're working with a well-established organisation looking for a Customer Service Specialist to join their team. This is a fantastic opportunity for someone with strong customer service, negotiation or case management experience who enjoys working in a fast-paced, people-focused environment.
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The Role
You'll manage a caseload of clients, supporting them through key stages of finding a sustainable financial solution. This includes gathering and reviewing information, identifying any gaps, and ensuring cases progress efficiently and accurately.
You'll act as a main point of contact for clients, handling sensitive conversations with empathy and professionalism while working towards outcomes that balance both individual circumstances and wider business considerations.
Responsibilities include:
* Managing your own caseload from initial enquiry through to outcome
* Reviewing financial information and supporting documentation
* Speaking with clients to understand their situation and provide guidance
* Handling complex and sometimes sensitive discussions confidently
* Preparing clear, accurate documentation and maintaining records
* Liaising with third parties and negotiating realistic outcomes
* Ensuring all work meets internal and regulatory standards
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About You
We're keen to hear from candidates who have experience in a customer-focused or regulated environment and are confident managing detailed, sometimes complex conversations.
You will have:
* Excellent communication and interpersonal skills
* Strong attention to detail and analytical ability
* Confidence handling sensitive situations and negotiating outcomes
* The ability to manage workloads and prioritise effectively
* A proactive, resilient and adaptable approach
Experience in financial services, collections, complaints, customer resolutions or case management would be advantageous but is not essential.
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What's on Offer
* Hybrid working model
* Supportive and collaborative team environment
* Full training provided
* Opportunity to develop skills within a specialist area
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If you're looking for a role where you can make a real difference while developing your career, apply today.

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