Resident/Tenant Liaison Office

Resident Liaison Officer
Location: West Bromwich
Start Date: 22/06/2026
Duration: 3-weeks
Rate: £24.25 per hour

Resident Liaison Officer - Kitchen & Bathroom Refurbishment Programme - West Bromwich

I'm working with a large contractor delivering a kitchen and bathroom refurbishment programme for a local authority in West Bromwich.

They are looking to appoint an experienced Resident Liaison Officer to support residents throughout the works, ensuring clear communication and a positive customer experience during the refurbishment programme.

The Role:

Acting as the main point of contact for residents throughout the works
Liaising with tenants to arrange access, appointments, and surveys
Keeping residents informed of programme dates, progress, and any changes to works
Managing resident queries, concerns, and complaints professionally and efficiently
Supporting vulnerable residents and ensuring their needs are considered throughout the project
Working closely with Site Managers, subcontractors, and client representatives
Maintaining accurate records of tenant communications, visits, and outcomes
Helping to minimise disruption to residents during the refurbishment worksKey Requirements:

Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO)
Experience working on social housing refurbishment projects
Excellent communication and customer service skills
Strong organisational and record-keeping abilities
Ability to build positive relationships with residents, clients, and site teams