Service Engineer (South East England)

A leading manufacturer of gas, electric and solid fuel heating appliances, supplying customers and dealer networks throughout the UK, due to continued growth, are seeking an experienced Field Service Engineer to join their established service team covering East Anglia and the South East, including Cambridge, Peterborough, Chelmsford, Colchester, Ipswich and surrounding areas.

This territory is ideally suited to candidates based in the South East of England, perhaps around Bury St Edmunds, Newmarket, Cambridge, Ely, Ipswich, Colchester or nearby, as they would be ideal locations

Reporting to the Service Manager and working closely with the wider technical support team, you will carry out warranty work, annual servicing, fault diagnosis and repairs on a range of domestic heating appliances. You will also support dealer showrooms and undertake chargeable servicing and repair work for customers.

This is a field-based role and will involve travel throughout the UK. Overnight stays of up to four nights per week may occasionally be required.

The Role

As a Field Service Engineer, your responsibilities will include:

Carrying out warranty repairs on gas, electric and solid fuel heating appliances
Diagnosing faults and identifying root causes
Determining whether issues relate to manufacturing, installation or user operation
Completing annual servicing and preventative maintenance work
Servicing and maintaining showroom appliances within dealer networks
Recording service activity, technical findings and repair details accurately
Processing customer payments for chargeable work completed on site
Ensuring all work complies with relevant health, safety and industry regulations
Returning faulty components for investigation and testing where required
Attending technical and product training courses About You
You may currently be working as a:

Field Service Engineer
Service Engineer
Gas Engineer
Domestic Gas Engineer
Heating Engineer
Appliance Engineer
Combustion Engineer
Installation & Service Engineer To be successful, you will ideally have:

Previous field service or maintenance experience within the heating industry
Experience servicing heating appliances or similar domestic equipment
Strong fault-finding and diagnostic skills
Excellent customer service and communication skills
Good IT skills, including Microsoft Office and email systems
Full UK Driving Licence
Ability to work independently and manage your own workloa If you have a strong heating industry experience but do not hold every qualification listed you are very much still encouraged to apply.

Essential Qualifications

CCN1 (Domestic Core Gas Safety)
HTR1 (Gas Fires & Wall Heaters)
CONGLP1 (LPG Changeover)
CPA1 (Combustion Analysis)
Current Gas Safe Registration Desirable Qualifications

OFTEC Certification
Part P Electrical Safety
Electrical Safe Isolation
HETAS Certification
HETAS H002 / HETAS H003 / HETAS H004 / HETAS H006
Benefits

Salary up to £36,750 per annum plus overtime opportunities
Fully equipped company van
Electric Vehicle Lease Scheme
Cycle to Work Scheme
Employee Assistance Programme
Retail, supermarket and leisure discounts
Staff discount scheme
Enhanced holiday entitlement & Flexitime scheme
Ongoing manufacturer training and development Why This Role?

This is an excellent opportunity to join a respected manufacturer with a strong reputation for quality products, technical excellence and employee development. You'll receive ongoing training, excellent support from an experienced service team and the opportunity to build a long-term career within a growing organisation.

Sounds like a new move for you? Apply now!

Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client