Aftersales Manager

Aftersales Manager Vacancy in Letchworth, Hertfordshire

We are currently recruiting on behalf of our client, a premium brand main car dealership in Letchworth, for an Aftersales Manager to lead the Service department and drive both customer experience and departmental performance.

Benefits for the Successful Aftersales Manager:

Up to £50,000 basic salary and up to £70,000 OTE
Monday to Friday working pattern with a 45-hour week and Saturday morning rota
Company car
25 days holiday plus bank holidays
Life assurance and staff discounts
Discounts on car purchase and servicing, alongside additional lifestyle perks
Supportive environment with tailored training, manufacturer development and ongoing progressionDuties:

Oversee the daily operations of the Service department, managing productivity, efficiency and workflow
Lead, coach and develop a multi-disciplined team, including Technicians and Service Advisors, ensuring excellent customer service standards
Drive service department targets and commercial performance, working closely with the wider business to maintain profitability
Manage departmental financials, compliance and consistent customer satisfaction
Maintain a positive team culture with clear expectations, ownership and continuous improvement
Ensure manufacturer and industry standards are followed in day-to-day processes and requirementsRequirements for the Aftersales Manager Role:

Proven experience in a senior Aftersales Manager or Service Manager position, with strong Service operations knowledge
Confident people leader able to manage a large and diverse team and set clear standards
Strong customer service mindset with analytical skills to monitor performance and drive improvements
Demonstrable understanding of compliance requirements and manufacturer standards
Proactive, hands-on approach with pride in delivering results and supporting colleagues
Based in Letchworth, Hertfordshire, or able to commuteContact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering Letchworth and Hertfordshire, today to discover more about this fantastic Aftersales Manager opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today