Service Delivery Manager - (EU NATIONALS ONLY)

JOB LOCATION: Brussels Belgium

DURATION: 6-12months + (Possibility for Extension)

WORK PATTERN: HYBRID Role (on-site 2/3 days a week with Hybrid)

PAY RATE: Euros 550 - Euros 580 EURO/Day (DOE)

LANGUAGES: Dutch & English MUST, French is a Plus

Vacancy:

The Service Delivery Manager acts as a business relationship manager, responsible for maintaining strong relationships with customers and ensuring high quality service delivery. This role focuses on defining and monitoring Service Level Agreements (SLAs), driving operational automation, and optimizing the use of both technical and human resources. The SDM also identifies new technical and business opportunities to expand the scope of managed services.

Key Responsibilities:

Serve as the primary liaison between customers and operational teams, representing customer interests internally while safeguarding company priorities.

Manage operational accounts, review tickets and requests, and ensure alignment with customer expectations.

Prepare and validate monthly Service Level Reports and present them during steering committee meetings.

Report risks, issues, and business opportunities to internal stakeholders.

Oversee invoicing processes, ensuring accuracy and timely follow up of payments.

Ensure service delivery in compliance with contractual agreements and ITIL processes.

Drive Continuous Service Improvement (CSI) initiatives to enhance efficiency and quality.

Manage operational, financial, and project related risks.

Handle critical incidents (including outside business hours) and coordinate resolution efforts.

Manage change requests and small to medium sized projects (up to approximately 100 days), including planning, cost estimation, and P&L accountability.

Support pre sales activities by validating service offers and accompanying sales teams when needed.

Qualifications:

We're seeking passionate colleagues who are eager to push boundaries in digital transformation and technology consulting. You'll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet most of the qualifications below, we look forward to your application.

Relevant professional experience as a Service Delivery Manager.

Strong commercial skills, including consultative selling and proposal writing.

Excellent written and verbal communication and presentation skills.

Customer oriented mindset with a strong sense of commitment.

Ability to think conceptually while maintaining a pragmatic approach.

ITIL v4 certification or equivalent.

Knowledge of Agile or other project management methodologies.

Assertive communication style and adaptability to different audiences.

Strong organizational and problem solving skills.

Languages: Dutch & English required; French is a plus.