Systems & Process Manager

Location: Hybrid 2 days on site (Welwyn Garden City)
Salary: £57,000 - £61,000 + £4,000 Car Allowance + Private Healthcare + Pension
Hours: Full-time (37 hours per week)

The Role

We're looking for a Systems & Process Manager to take ownership of key business systems and help drive digital improvement across the organisation.

This role is ideal for someone who enjoys working with both people and technology. You'll act as the link between the business, system users, and external suppliers, ensuring systems run effectively, meet business needs, and continue to evolve as the organisation grows.

You'll be responsible for managing system enhancements, improving processes, supporting new technology implementations, and ensuring projects are delivered successfully.

Key Responsibilities

• Systems & Process Improvement
• Project & Delivery Management
• Supplier & Stakeholder Management
• Governance & Reporting

About You

You'll likely have experience in a Systems Manager, Business Analyst, Product Owner, CRM Manager, Digital Transformation, or similar role.

Essential Experience

• Experience managing business systems or digital products.
• Strong requirements gathering and stakeholder management skills.
• Experience delivering system improvements, upgrades, or implementations.
• Experience working with third-party suppliers.
• Understanding of project delivery and change management.
• Experience with CRM or other business-critical systems.

Desirable

• PRINCE2, Agile, Scrum, MSP, or similar certification.
• Experience using Jira, Azure DevOps, or similar tools.
• Experience working within a regulated or public sector environment.

Skills

• Strong communication and relationship-building skills.
• Organised and able to manage multiple priorities.
• Analytical and solution-focused.
• Comfortable working with both technical and non-technical teams.
• Strong attention to detail.

What's on Offer?

• Opportunity to own and shape key business systems.
• High level of stakeholder exposure and influence.
• Hybrid working.
• Private healthcare.
• Car allowance.
• Pension scheme.
• A growing organisation investing in digital transformation.