Customs Brokerage Coordinator

Customs Brokerage Associate

Location: Solihull
Salary: £30,000 - £35,000 per annum
Hours: Monday to Friday, 37.5 hours per week
Working Pattern: Office-based initially, moving to hybrid working after training

We are recruiting for an experienced Customs Brokerage Associate to join a busy and supportive customs team in Solihull.

This is an excellent opportunity for a customs professional with CW1 experience to join an established business offering a strong benefits package, structured training and long-term career stability.

The successful candidate will be required to work 100% office-based for the first 3-6 months minimum while completing training, building relationships with the team and awaiting home working equipment. Following this period, the role will move onto the company's 60/40 hybrid working policy.

Key Responsibilities

Handling customs brokerage entries accurately and efficiently

Using CW1 / CargoWise to process customs documentation

Ensuring all customs declarations are compliant with current legislation

Liaising with clients, internal teams, hauliers and external stakeholders

Managing import and export customs processes

Resolving customs-related queries in a timely and professional manner

Supporting the wider customs team with day-to-day operational requirements

Maintaining accurate records and documentation

Requirements

Previous experience within customs brokerage

Strong working knowledge of CW1 / CargoWise

Good understanding of import and export customs procedures

High attention to detail and accuracy

Confident communication skills

Ability to work well under pressure and meet deadlines

Comfortable working fully office-based during the initial training period

Flexible approach to working hours where required to meet operational needs

Package

Salary of £30,000 - £35,000 gross per annum

Monday to Friday, 37.5 hours per week

Some variation from standard office hours of 9:00am - 5:30pm may be required to support operational needs

Starting holiday allowance of 24 days per annum, increasing to 25 days in 2027

Bank Holidays

Salary sacrifice pension scheme with 7.5% company contribution

Death in service benefit

Perkbox, including Employee Assistance Programme

Online GP service through HealthHero

Specsavers Eye Care Scheme

Workplace Nursery Provision

Salary sacrifice tech benefit

Cycle to work scheme

Long service awards

Annual performance awards

Free parking across all three company sites

Interview Process

First stage interview via Microsoft Teams with the hiring manager and Branch Manager

Second stage interview face to face at the Solihull office

This role would suit an experienced Customs Brokerage Associate, Customs Coordinator, Customs Clerk, Customs Specialist or Customs Operator with strong CW1 experience.

Apply today to be considered for this Customs Brokerage Associate opportunity.

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