Customer Service Administrator

£28,000 – £32,000

* Surbiton | Parking Onsite

* Monday – Friday, 8.30am – 4.30pm

* 23 Days Holiday + Bank Holidays

This is a varied administration role where you will play a key part in supporting the customer journey from order confirmation through to delivery, ensuring all administration and order processing is completed accurately and efficiently.

Duties Include:

* Processing customer orders once signed contracts and deposits have been received

* Creating and maintaining accurate customer files and documentation

* Updating the internal system with confirmed customer details, surveys and signed approvals

* Ordering parts for service call requirements

* Coordinating and creating weekly delivery schedules

* Liaising daily with surveyors and handling incoming enquiries

* Managing and updating the system with delivery dates and project updates

* Supporting the wider office team with general administration duties

* Ensuring all customer information and orders are processed accurately and within deadlines

Candidate Requirements:

* Previous administration and order processing experience is essential

* Strong organisational skills with excellent attention to detail

* Confident and professional telephone manner

* Enjoys dealing with customers and providing a high level of service

* Able to work well within a team and manage a busy workload

* Computer literate with experience using internal systems/databases

* Well presented, reliable and punctual

Additional Information:

* Based in Surbiton

* Salary: £28,000 – £32,000 depending on experience

* Monday – Friday, 8.30am – 4.30pm

* 23 days holiday + bank holidays

* Workplace pension

* Genuine opportunities for progression within the business