2nd Line Support Engineer
Posted on Jun 12, 2026 by CV-Library
London, United Kingdom
IT
Immediate Start
£32k - £38k Annual
Full-Time
2nd Line Support Engineer - £32,000-£38,000
An established Managed Service Provider in Surrey is looking for a 2nd Line Support Engineer to join their growing technical team.
You'll be working across a range of client environments, resolving escalated issues and supporting ongoing infrastructure improvements.
Responsibilities:
Handling 2nd line tickets and escalations from 1st line
Troubleshooting desktop, server, and network issues
Supporting Microsoft 365, Azure, and on-prem environments
Managing user accounts, permissions, and group policies
Assisting with project work and system upgradesTech stack:
Microsoft 365 / Exchange Online
Azure (basic administration)
Active Directory / Group Policy
Windows Server
Networking fundamentalsWhat we're looking for:
2-4 years' experience in IT support (ideally MSP)
Strong troubleshooting skills
Exposure to cloud technologies (Azure desirable)
Ability to work in a fast-paced, client-facing environmentPackage:
£32,000-£38,000
Hybrid working
Paid certifications (Microsoft / Azure)
Pension contribution
Progression to 3rd line/infrastructure roles
If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.
INDAV
An established Managed Service Provider in Surrey is looking for a 2nd Line Support Engineer to join their growing technical team.
You'll be working across a range of client environments, resolving escalated issues and supporting ongoing infrastructure improvements.
Responsibilities:
Handling 2nd line tickets and escalations from 1st line
Troubleshooting desktop, server, and network issues
Supporting Microsoft 365, Azure, and on-prem environments
Managing user accounts, permissions, and group policies
Assisting with project work and system upgradesTech stack:
Microsoft 365 / Exchange Online
Azure (basic administration)
Active Directory / Group Policy
Windows Server
Networking fundamentalsWhat we're looking for:
2-4 years' experience in IT support (ideally MSP)
Strong troubleshooting skills
Exposure to cloud technologies (Azure desirable)
Ability to work in a fast-paced, client-facing environmentPackage:
£32,000-£38,000
Hybrid working
Paid certifications (Microsoft / Azure)
Pension contribution
Progression to 3rd line/infrastructure roles
If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.
INDAV
Reference: 225243337
https://jobs.careeraddict.com/post/113403224
2nd Line Support Engineer
Posted on Jun 12, 2026 by CV-Library
London, United Kingdom
IT
Immediate Start
£32k - £38k Annual
Full-Time
2nd Line Support Engineer - £32,000-£38,000
An established Managed Service Provider in Surrey is looking for a 2nd Line Support Engineer to join their growing technical team.
You'll be working across a range of client environments, resolving escalated issues and supporting ongoing infrastructure improvements.
Responsibilities:
Handling 2nd line tickets and escalations from 1st line
Troubleshooting desktop, server, and network issues
Supporting Microsoft 365, Azure, and on-prem environments
Managing user accounts, permissions, and group policies
Assisting with project work and system upgradesTech stack:
Microsoft 365 / Exchange Online
Azure (basic administration)
Active Directory / Group Policy
Windows Server
Networking fundamentalsWhat we're looking for:
2-4 years' experience in IT support (ideally MSP)
Strong troubleshooting skills
Exposure to cloud technologies (Azure desirable)
Ability to work in a fast-paced, client-facing environmentPackage:
£32,000-£38,000
Hybrid working
Paid certifications (Microsoft / Azure)
Pension contribution
Progression to 3rd line/infrastructure roles
If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.
INDAV
An established Managed Service Provider in Surrey is looking for a 2nd Line Support Engineer to join their growing technical team.
You'll be working across a range of client environments, resolving escalated issues and supporting ongoing infrastructure improvements.
Responsibilities:
Handling 2nd line tickets and escalations from 1st line
Troubleshooting desktop, server, and network issues
Supporting Microsoft 365, Azure, and on-prem environments
Managing user accounts, permissions, and group policies
Assisting with project work and system upgradesTech stack:
Microsoft 365 / Exchange Online
Azure (basic administration)
Active Directory / Group Policy
Windows Server
Networking fundamentalsWhat we're looking for:
2-4 years' experience in IT support (ideally MSP)
Strong troubleshooting skills
Exposure to cloud technologies (Azure desirable)
Ability to work in a fast-paced, client-facing environmentPackage:
£32,000-£38,000
Hybrid working
Paid certifications (Microsoft / Azure)
Pension contribution
Progression to 3rd line/infrastructure roles
If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.
INDAV
Reference: 225243337
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