Service Coordinator
Posted on Jun 12, 2026 by CV-Library
Erith, Greater London, United Kingdom
Engineering
Immediate Start
£35k - £38k Annual
Full-Time
We are seeking an experienced Service Coordinator to support the Electrical & Fire Service Manager in the effective day-to-day coordination of engineering service operations.
This role sits at the centre of a busy service environment, responsible for scheduling engineers, managing job flow, processing purchase orders, and ensuring clients receive accurate and timely updates and reporting.
You will play a key role in maintaining efficient, structured, and compliant service delivery across both planned preventative maintenance and reactive works.
Key Responsibilities
Scheduling & Coordination
Schedule and coordinate Electrical and Fire Service Engineers across planned and reactive works
Allocate and prioritise jobs based on SLA requirements, urgency, and engineer availability
Maintain accurate and up-to-date engineer diaries and job schedules
Respond to operational changes and reallocate work where required
Purchase Orders & Job Management
Raise, track, and chase purchase orders from clients
Ensure completed works are correctly matched for invoicing purposes
Maintain accurate job records and service documentation
Manage the full job lifecycle from allocation through to completion and billing readiness
Reporting & Documentation
Produce client service reports and job summaries as required
Maintain accurate compliance and service documentation
Ensure all records are updated accurately and in a timely manner
Support operational reporting requirements for management and clients
Client & Engineer Liaison
Act as a key point of contact for client service queries and updates
Communicate engineer attendance, progress, and completion information
Build and maintain strong relationships with FM teams, site contacts, and clients
Ensure clear and professional communication across all service activity
Operational Support
Work closely with the Electrical & Fire Service Manager to support daily operations
Assist in workload planning and prioritisation
Contribute to improving coordination processes and workflow efficiency
Support consistent delivery of service levels and response times
About You
We are looking for someone who has:
Experience in service coordination, scheduling, or FM/M&E administration
Background in engineering, facilities management, electrical, fire, HVAC, or building services environments
Strong organisational skills with the ability to manage multiple priorities
Confident communication skills when dealing with engineers and clients
Experience with purchase orders, job tracking, and service documentation
Ability to work effectively in a fast-paced, reactive environment
Desirable Experience
CAFM or job management systems such as Simpro, Joblogic, BigChange, or Concept
Experience in PPM and reactive maintenance environments
Previous exposure to technical service or operations teams
This role sits at the centre of a busy service environment, responsible for scheduling engineers, managing job flow, processing purchase orders, and ensuring clients receive accurate and timely updates and reporting.
You will play a key role in maintaining efficient, structured, and compliant service delivery across both planned preventative maintenance and reactive works.
Key Responsibilities
Scheduling & Coordination
Schedule and coordinate Electrical and Fire Service Engineers across planned and reactive works
Allocate and prioritise jobs based on SLA requirements, urgency, and engineer availability
Maintain accurate and up-to-date engineer diaries and job schedules
Respond to operational changes and reallocate work where required
Purchase Orders & Job Management
Raise, track, and chase purchase orders from clients
Ensure completed works are correctly matched for invoicing purposes
Maintain accurate job records and service documentation
Manage the full job lifecycle from allocation through to completion and billing readiness
Reporting & Documentation
Produce client service reports and job summaries as required
Maintain accurate compliance and service documentation
Ensure all records are updated accurately and in a timely manner
Support operational reporting requirements for management and clients
Client & Engineer Liaison
Act as a key point of contact for client service queries and updates
Communicate engineer attendance, progress, and completion information
Build and maintain strong relationships with FM teams, site contacts, and clients
Ensure clear and professional communication across all service activity
Operational Support
Work closely with the Electrical & Fire Service Manager to support daily operations
Assist in workload planning and prioritisation
Contribute to improving coordination processes and workflow efficiency
Support consistent delivery of service levels and response times
About You
We are looking for someone who has:
Experience in service coordination, scheduling, or FM/M&E administration
Background in engineering, facilities management, electrical, fire, HVAC, or building services environments
Strong organisational skills with the ability to manage multiple priorities
Confident communication skills when dealing with engineers and clients
Experience with purchase orders, job tracking, and service documentation
Ability to work effectively in a fast-paced, reactive environment
Desirable Experience
CAFM or job management systems such as Simpro, Joblogic, BigChange, or Concept
Experience in PPM and reactive maintenance environments
Previous exposure to technical service or operations teams
Reference: 225243202
https://jobs.careeraddict.com/post/113403097
Service Coordinator
Posted on Jun 12, 2026 by CV-Library
Erith, Greater London, United Kingdom
Engineering
Immediate Start
£35k - £38k Annual
Full-Time
We are seeking an experienced Service Coordinator to support the Electrical & Fire Service Manager in the effective day-to-day coordination of engineering service operations.
This role sits at the centre of a busy service environment, responsible for scheduling engineers, managing job flow, processing purchase orders, and ensuring clients receive accurate and timely updates and reporting.
You will play a key role in maintaining efficient, structured, and compliant service delivery across both planned preventative maintenance and reactive works.
Key Responsibilities
Scheduling & Coordination
Schedule and coordinate Electrical and Fire Service Engineers across planned and reactive works
Allocate and prioritise jobs based on SLA requirements, urgency, and engineer availability
Maintain accurate and up-to-date engineer diaries and job schedules
Respond to operational changes and reallocate work where required
Purchase Orders & Job Management
Raise, track, and chase purchase orders from clients
Ensure completed works are correctly matched for invoicing purposes
Maintain accurate job records and service documentation
Manage the full job lifecycle from allocation through to completion and billing readiness
Reporting & Documentation
Produce client service reports and job summaries as required
Maintain accurate compliance and service documentation
Ensure all records are updated accurately and in a timely manner
Support operational reporting requirements for management and clients
Client & Engineer Liaison
Act as a key point of contact for client service queries and updates
Communicate engineer attendance, progress, and completion information
Build and maintain strong relationships with FM teams, site contacts, and clients
Ensure clear and professional communication across all service activity
Operational Support
Work closely with the Electrical & Fire Service Manager to support daily operations
Assist in workload planning and prioritisation
Contribute to improving coordination processes and workflow efficiency
Support consistent delivery of service levels and response times
About You
We are looking for someone who has:
Experience in service coordination, scheduling, or FM/M&E administration
Background in engineering, facilities management, electrical, fire, HVAC, or building services environments
Strong organisational skills with the ability to manage multiple priorities
Confident communication skills when dealing with engineers and clients
Experience with purchase orders, job tracking, and service documentation
Ability to work effectively in a fast-paced, reactive environment
Desirable Experience
CAFM or job management systems such as Simpro, Joblogic, BigChange, or Concept
Experience in PPM and reactive maintenance environments
Previous exposure to technical service or operations teams
This role sits at the centre of a busy service environment, responsible for scheduling engineers, managing job flow, processing purchase orders, and ensuring clients receive accurate and timely updates and reporting.
You will play a key role in maintaining efficient, structured, and compliant service delivery across both planned preventative maintenance and reactive works.
Key Responsibilities
Scheduling & Coordination
Schedule and coordinate Electrical and Fire Service Engineers across planned and reactive works
Allocate and prioritise jobs based on SLA requirements, urgency, and engineer availability
Maintain accurate and up-to-date engineer diaries and job schedules
Respond to operational changes and reallocate work where required
Purchase Orders & Job Management
Raise, track, and chase purchase orders from clients
Ensure completed works are correctly matched for invoicing purposes
Maintain accurate job records and service documentation
Manage the full job lifecycle from allocation through to completion and billing readiness
Reporting & Documentation
Produce client service reports and job summaries as required
Maintain accurate compliance and service documentation
Ensure all records are updated accurately and in a timely manner
Support operational reporting requirements for management and clients
Client & Engineer Liaison
Act as a key point of contact for client service queries and updates
Communicate engineer attendance, progress, and completion information
Build and maintain strong relationships with FM teams, site contacts, and clients
Ensure clear and professional communication across all service activity
Operational Support
Work closely with the Electrical & Fire Service Manager to support daily operations
Assist in workload planning and prioritisation
Contribute to improving coordination processes and workflow efficiency
Support consistent delivery of service levels and response times
About You
We are looking for someone who has:
Experience in service coordination, scheduling, or FM/M&E administration
Background in engineering, facilities management, electrical, fire, HVAC, or building services environments
Strong organisational skills with the ability to manage multiple priorities
Confident communication skills when dealing with engineers and clients
Experience with purchase orders, job tracking, and service documentation
Ability to work effectively in a fast-paced, reactive environment
Desirable Experience
CAFM or job management systems such as Simpro, Joblogic, BigChange, or Concept
Experience in PPM and reactive maintenance environments
Previous exposure to technical service or operations teams
Reference: 225243202
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