2nd Line IT Support Analyst

My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment.

Essential Skills

• 2ND line IT support - Face to face and remote
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues
• Microsoft Intune for endpoint management and troubleshooting.
• Laptop, desktop, smartphones, tablets and printer hardware fundamentals.
• On site basic IT network support
• ITSM Remedy or ServiceNow Support Tool.
• Used to working in an ITIL environment
• Knowledge of Cisco Switches (desirable)
• Good communicator

My client is looking for someone to start ASAP so if you have the required skills, and looking for your next 2nd Line IT Support role then get in touch to find out more.

I have interview slots ready to be filled dso don't delay and apply now to be considered.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.