*SC Cleared*
User Researcher
3-6 Month contract initially + Extensions
Based: London/Hybrid. Mostly remote
Rate: £475 - £525 p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of User Researcher's to join the team.

Key Skills/knowledge/experience:
Key Responsibilities
Plan, design, and conduct qualitative and quantitative user research activities.
Identify user needs and translate findings into actionable recommendations.
Work closely with Product Managers, Service Designers, Interaction Designers, Content Designers, and Delivery Managers.
Support services through GDS assessments and service standard reviews.
Ensure research is inclusive and representative of diverse user groups.
Develop research plans, discussion guides, consent forms, and research reports.
Synthesize findings using appropriate analysis techniques.
Communicate insights clearly to stakeholders at all levels.
Advocate for user-centred design principles across the organisation.
Contribute to evidence-based decision-making and service improvements.

Essential Skills and Experience
Proven experience as a User Researcher within UK government, public sector, or organisations delivering services aligned to GDS standards.
Strong knowledge of the Government Digital Service Service Standard and service assessment process.
Experience working through Discovery, Alpha, Beta, and Live phases.

Ability to select and apply appropriate research methods, including:
Moderated interviews
Usability testing
Contextual inquiry
Surveys
Diary studies
Accessibility-focused research
Experience recruiting and engaging diverse participant groups.
Strong stakeholder management and facilitation skills.
Experience working in agile multidisciplinary teams.
Excellent written and verbal communication skills.

Desirable Skills
Experience working on central government services.
Knowledge of accessibility standards such as WCAG 2.2.
Experience with assisted digital and vulnerable user research.
Familiarity with service design and content design practices.
Experience presenting evidence at GDS service assessments.
Membership of professional bodies such as the Market Research Society.
Typical GDS Competencies

Candidates should demonstrate:

User-centred and agile practices
Research planning and management
Analysis and synthesis
Inclusive research practices
Stakeholder relationship management
Communicating user research findings
Strategic insight and service improvement
Example Requirement Statement

Applicants will ideally have practical experience conducting user research on services delivered in accordance with the GDS Service Standard and be able to demonstrate participation in Discovery, Alpha, Beta, or Live service phases within UK government or comparable public-sector environments.

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.