Customer Account Coordinator

We here at Siamo are thrilled to be partnered with a market leader known for its innovation and reliability.
We are looking for an organised and detail-oriented individual who takes pride in their work and always strives to deliver a high standard.

This role acts as a link between a variety of departments, therefore, strong communication skills and the ability to multitask effectively are essential.

You will be a key point of contact for customers, managing their requirements and coordinating service visits and schedules accordingly.

This varied role offers plenty of responsibility and will allow the right individual to gain independence and autonomy in managing their workload while developing valuable skills and experience.

What the client can offer:

Flexible start and finish times, allowing up to two half-day flex periods per month
Discretionary annual bonus scheme
Opportunity for Christmas shut down
20 days holiday + 8 bank holidays
Company Pension
Paid Sick leave – after 1 years’ service
Free On-Site Parking
Free tea & coffee
Life Assurance
This Customer Account Coordinator role will have the following responsibilities:

Organise and allocate workloads for service engineers accordingly
Book all maintenance visits
Log all customer interactions on the CRM system
Manage customer requests and respond via email or telephone
Schedule maintenance visits for due or overdue work
Manage engineer holiday requests and plan workloads around absences
Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
Update customers on upcoming booked work and send reminders at least one week before the start date

The ideal candidate for the Customer Account Coordinator role:

Previous experience in a scheduling, planning, coordination
Strong customer service experience, ideally handling queries by phone and email
Good organisational skills with the ability to manage multiple tasks and priorities
Ability to work well under pressure in a fast-paced environment
Confident using CRM systems and scheduling/planning software
High attention to detail and accuracy when managing data and schedules
Experience working with engineers, field teams, or technical departments would be highly advantageous
Like minded job titles:
Service Coordinator, Works Coordinator, Service Planner, Helpdesk Coordinator, Logistics Coordinator, Customer service executive, Engineer Coordinator

Commutable From: Tetbury, Kemble, Fairford, Stroud, Malmesbury and Swindon

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