Administrator - 12-month Contract (Maternity Cover) - Nottingham

This role is responsible for delivering end-to-end support for hardware-related services, ensuring employees and customers receive efficient, high-quality assistance.

Key Responsibilities

• Provide responsive and professional support for all incoming queries, maintaining a strong focus on user satisfaction.
• Take full ownership of reported issues, driving them through to completion while ensuring clear and consistent communication.
• Prioritise and manage support tickets effectively to meet service level expectations.
• Track repair progress and keep stakeholders informed until full resolution is achieved.
• Coordinate the return, repair, and replacement of faulty or damaged hardware, acting as the main point of contact for users throughout the process.
• Manage the collection, decommissioning, or redeployment of outdated or unused equipment in line with company policies.
• Maintain accurate inventory records and ensure asset tracking systems are consistently updated.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.