Debt Recovery & Compliance Executive
Location: Reading for induction, then fully remote
Contract: Full-time
Holiday: 25 days annual leave plus bank holidays
Reporting to: Managing Partner/Operations Manager/COLP

We are recruiting for a highly organised and proactive Debt Recovery & Compliance Executive to join a professional legal services environment in a pivotal support role. This position offers the opportunity to combine financial recovery, client relations and regulatory compliance responsibilities within a business that values professionalism, accuracy and accountability.
This is an ideal opportunity for someone who enjoys working autonomously, managing a varied workload and playing an important part in maintaining high operational and regulatory standards. You will be trusted to take ownership of key processes, while working collaboratively with internal stakeholders to support debt recovery, complaints handling and compliance activity across the firm.

The role
As Debt Recovery & Compliance Executive, you will be responsible for overseeing outstanding client debt activity while also supporting the firm's compliance framework and client complaints processes. The role will involve regular communication with clients, internal teams, regulators and other external stakeholders, requiring a confident, professional and solutions-focused approach.

Key responsibilities

• Monitor and manage aged debt and outstanding client balances
• Issue payment reminders and follow up professionally with clients regarding overdue accounts
• Maintain accurate records of debt recovery actions, arrangements and outcomes
• Support the administration of client complaints, from logging cases through to resolution tracking
• Assist in gathering information and documentation for complaint responses and regulatory enquiries
• Maintain compliance registers and records, ensuring they are accurate and audit-ready
• Coordinate responses to requests from regulators, insurers, auditors and other external bodies
• Monitor regulatory updates and support the implementation of new compliance requirements
• Prepare reports, management information and supporting compliance documentation
• Provide general administrative support to senior leadership as required

• Experience in debt recovery, credit control or accounts receivable administration
• At least 2 years' experience in an administrative, compliance, legal support, regulatory or client services role
• Strong written and verbal communication skills
• Excellent organisation, attention to detail and record-keeping ability
• Ability to handle confidential information with discretion
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• A proactive approach with the ability to identify issues and work towards solutions independently

• Experience gained within a law firm, legal services business or regulated professional services environment
• Understanding of legal services regulation, compliance frameworks or complaints handling processes
• Experience maintaining compliance registers, supporting audits or assisting with regulatory requests