PERM | APPLICATIONS MANAGER | PERMANENT | UP TO £75K | LONDON (HYBRID - 3 DAYS ONSITE)

I'm working with a leading specialty insurance organisation undergoing a major IT transformation into a product-led model.

They're looking for an Applications Manager to take ownership of a suite of critical enterprise systems, working closely with senior stakeholders and managing vendors to drive service quality and performance.

Role Details:

Service management across business-critical applications (policy admin, content & document management)

Managing offshore vendors/partners and holding them accountable to SLAs

Acting as a key bridge between engineering leads, business units & IT

Leading on P1/P2 incident resolution, driving stability and continuous improvement

What they're looking for:

Strong Application/Service Management experience (3-5 years+)

Proven vendor & offshore management experience

Solid background in specialty/London Market insurance

Experience with ServiceNow & Azure DevOps & Verisk

Ability to operate in high-pressure environments with senior stakeholders (Head/Director level)

Prior line management/leadership of hybrid teams

Nice to have:

Exposure to Guidewire, Newgen, ImageRight or similar platforms

Understanding of Agile/product-led environments

Awareness of AWS and modern delivery practices

This client has a strong, collaborative culture with genuine progression opportunities within a transforming IT function.