Resident Liaison Officer or RLO

Resident Liaison Officer (RLO) – Temporary Contract

Location: Kent (Faversham, Kemsley, Sittingbourne & Newington areas)
Duration: Approx. 5 weeks (depending on project)
Start: Immediate / Short notice
Rate: Competitive (DOE)

Company Overview

Actaris Site Services are supporting a leading contractor delivering planned works across social housing schemes in Kent. We are currently recruiting experienced Resident Liaison Officers (RLOs) to support multiple short-term projects.

Role Overview

As a Resident Liaison Officer, you will act as the key point of contact between site teams and residents, ensuring works are delivered with minimal disruption and maintaining strong communication throughout the programme.

Key Responsibilities

* Liaise with residents prior to, during, and after works

* Arrange and manage resident appointments and access

* Handle resident enquiries, concerns, and complaints professionally

* Provide clear updates on works, schedules, and any changes

* Work closely with Site Managers and operatives to ensure smooth delivery

* Maintain accurate records of all resident interactions

* Support vulnerable residents where required

Requirements

* Proven experience as an RLO within social housing or construction

* Strong communication and interpersonal skills

* Ability to manage multiple properties/sites

* Confident handling complaints and resolving issues

* Organised, proactive, and professional approach

* Full UK driving licence (essential) Own Transport

Desirable

* Experience working on planned maintenance projects (e.g. roofing/windows/doors)

* Knowledge of housing association procedures

What’s on Offer

* Immediate start available

* Flexible short-term contracts

* Opportunity to work with a reputable contractor

* Potential for ongoing work across future projects