IT Technician (2nd & 3rd Line)

I’m excited to be partnering with a highly innovative organisation during an exciting period of growth. They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership.

Key Responsibilities

Act as a senior escalation point for complex infrastructure, server, and network issues
Deliver infrastructure and network projects (site rollouts, migrations, upgrades)
Configure and manage network equipment, including switches, firewalls, and wireless environments
Administer Windows Server, Active Directory, and virtualised environments
Support and maintain Microsoft 365 / Azure services
Perform root cause analysis and implement permanent technical solutions
Support multi-site infrastructure improvements and standardisation
Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required
Experience Required

Proven experience at senior support / infrastructure level
Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial)
Strong networking experience, including:
Switch configuration (VLANs, port configuration, trunking)
Firewall configuration (NAT, rules, security policies)
Managing and troubleshooting LAN / Wi-Fi environments
Experience with virtualisation platforms (Hyper-V and/or VMware)
Demonstrable involvement in projects, migrations, and infrastructure delivery
Comfortable in a hands-on environment, supporting both advanced issues and day-to-day support when needed
Due to the nature of the organisation, you must also:

Be a UK Citizen
Pass DBS and SC clearance
Work 5 days per week on-site in Norwich
Why Apply

Growing IT team with strong scope for career progression (managerial and/or technical)
Opportunity to work across infrastructure, networking, and project delivery
Varied role combining senior technical responsibility with hands-on work