Customer Experience Manager

Our client, a reputable franchise-approved car dealership based in Gloucester, is seeking a highly capable Customer Experience Manager to join their aftersales team. This is an excellent opportunity for an experienced professional to lead service reception operations, enhance customer satisfaction, and contribute to the dealership’s overall performance.

Benefits:

Up to £34,000 basic salary (negotiable based on experience)
OTE of approximately £40,000
23 days annual leave plus bank holidays, increasing with service
Company pension scheme
Wellbeing support and employee assistance programmes
Free eye care vouchers
Discounted vehicle purchase schemes and servicing discounts
Colleague car benefit offers
Referral bonus of up to £1,000
Ongoing manufacturer and in-house training
Access to a discounted shopping portal
Long-term career progression opportunitiesDuties of a Customer Experience Manager:

Lead, support, and develop the Service Advisor team to ensure high standards of customer service
Manage daily service reception operations efficiently, maintaining professionalism at all times
Identify opportunities to improve service delivery and optimise departmental performance
Build and sustain positive relationships with customers and colleagues as a Customer Experience Manager
Monitor and manage workloads to ensure tasks are completed to a high standard
Support the Aftersales Manager in hitting departmental targets
Uphold the dealership’s reputation for outstanding customer care during all interactions as a Customer Experience Manager
Drive customer satisfaction and loyalty through proactive service managementRequirements of a Customer Experience Manager:

Current or recent experience as a Service Manager within a smaller dealership environment, or with prior senior Service Advisor experience ready to advance
Strong leadership and communication skills
Proactive approach to customer satisfaction and team development
Ability to motivate and develop team members effectively
Full UK driving licence with minimal points
Demonstrable track record of delivering high-quality customer service and team managementContact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic Customer Experience Manager opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today