Senior Pensions Administrator

Senior Pensions Administrator

Liverpool City Centre (Hybrid - 1 day from home after training)
Salary: Up to £35,000 (depending on experience) + annual bonus
Hours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)The Opportunity

We're looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool.

This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility. The role will involve working on more complex and technical cases, alongside handling and supporting the resolution of pensions-related complaints.

You'll play a key role in delivering a high-quality, compliant service, ensuring excellent customer outcomes while supporting continuous improvement across the business.

Key Responsibilities

Manage pensions cases end-to-end (cradle to grave) across a range of schemes
Administer and oversee complex and technical pension queries, including escalated cases
Handle and support the resolution of pensions-related complaints, ensuring fair and thorough outcomes
Investigate issues in detail, reviewing scheme rules, legislation, and regulatory requirements
Draft clear, accurate, and compliant correspondence, including formal responses
Liaise with internal teams, advisers, trustees, and third parties as required
Ensure all work is completed in line with FCA regulations, DISP guidelines, and internal SLAs
Support cases escalated to the Financial Ombudsman Service (FOS) where required
Identify trends, risks, and root causes, contributing to process improvements
Mentor or support junior team members where appropriateAbout You

Proven experience in pensions administration with cradle-to-grave exposure
Strong working knowledge of DB and DC pension schemes
Experience handling complex, technical cases and/or complaints within pensions
Good understanding of relevant regulations and pension legislation (including FCA/DISP awareness)
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
High attention to detail with the ability to manage and prioritise workloads effectivelyWhat's on Offer

Salary up to £35,000 depending on experience
Annual bonus scheme
Hybrid working (1 day from home after training)
35-hour working week with flexible start and finish times
25 days holiday plus bank holidays
Central Liverpool location with excellent transport links
Supportive, collaborative working environment
Ongoing training, development, and progression opportunities
Regular social events and additional benefits
Sick pay (after qualifying period)Why Apply?

This is an excellent opportunity to step into a senior-level role, where you'll gain exposure to technical pensions work and complaints handling, allowing you to broaden your skillset and make a real impact within the business.

If you're interested, please send your CV to:

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