Meet and Greet Receptionist

About the role

As a Meet and Greet Receptionist, your primary responsibility is to warmly welcome and assist visitors, clients, and employees as they enter our organization's premises. You will serve as the first point of contact and the face of the company, ensuring a positive and professional experience for all individuals who visit our office.

Admissions and Tours: Coordinate and conduct facility tours for prospective residents and their families. Provide information on services, amenities, and care options available, and guide them through the admission process.

Participate in marketing events and community outreach initiatives to promote the care home's services and reputation.

Maintain accurate records of resident enquiries, admissions, and interactions using CRM software or database systems.

Reports to: Home Manager

Key duties and responsibilities

Welcome and assist visitors in a friendly, professional manner

Direct visitors and provide basic information as needed

Handle incoming calls and transfer or take messages

Manage deliveries, post, and incoming mail

Support appointment scheduling and basic office coordination

Maintain a tidy and presentable reception area

Monitor visitor access in line with site procedures

Provide general administrative support (filing, data entry, document prep)

Support recruitment administration (job adverts and employee file setup)

Assist with marketing materials and resident show rounds when required

Carry out daily checks of fridges and dining areas

Support meal service activities, including scheduled refreshments for residents

Update emergency preparedness materials (PEEPs and business continuity files)

Skills and attributes

Excellent IT skills, including a proven knowledge of Microsoft Excel and Word, and have the ability to adapt to new systems quickly.

Strong communication and interpersonal skills, with the ability to build positive relationships.

Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities.

An ability to learn new skills and develop within the role.

Previous experience of working in a similar environment is preferred, but not essential.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step