UX/Service Designer - Consumer Duty

£Market Rate

London/Primarily Remote

4 months initially

My client is an instantly recognisable consultancy who require a UX/Service Designer to join a business-critical programme for an end client.

Key Responsibilities:

• Own the end-to-end enrolment and onboarding journey, from payment request through open banking consent to affordability assessment and confirmed payment plans, optimising for conversion.
• Design low-friction, compliant UX for sensitive flows, including vulnerability declaration (FCA Consumer Duty, GDPR Art. 9) and financial decision-making.
• Lead the confirmation and payment experience, including one-tap VRP journeys and clear tariff/impact visualisations across web and mobile.
• Define notification and communication design, including reminders, consent renewals, and affordability triggers, ensuring auditability and regulatory compliance.
• Drive dual-track discovery, running research ahead of delivery, producing testable designs and insights to inform engineering and data science teams.
• Collaborate cross-functionally with Product, Engineering, Data Science, and stakeholders to deliver accessible, inclusive, and high-performing user experiences in a regulated environment.

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