Customer Service & Administrative Support Specialist

3 Month Initial Contract

Nottingham based

We are seeking a proactive and adaptable individual to join our team as a Customer Service & Administrative Support Specialist. This role requires a strong communicator who can engage effectively with clients and colleagues while maintaining a high standard of professionalism in all written and verbal interactions.

Key Responsibilities:

• Raise and process stock adjustments accurately, ensuring inventory records remain up to date
• Monitor and manage internal and customer service tickets, ensuring timely resolution and escalation where required
• Produce and distribute regular reports on customer service metrics, stock levels, and operational performance
• Coordinate and track deliveries, liaising with suppliers, couriers, and internal teams to ensure on-time fulfilment
• Investigate and resolve delivery or stock discrepancies, providing clear updates to relevant stakeholders
• Maintain documentation and audit trails for stock movements, adjustments, and delivery records
• Support continuous improvement by identifying trends in customer queries, stock issues, and delivery delays

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'.

We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.