Operations Lead - Mandarin Speaking

The Operations Lead, leads end-to-end warehouse and logistics operations at a Stansted site for a fast-growing international e-commerce logistics business, driving performance, efficiency, and continuous improvement. It requires strong leadership experience in high-volume environments, with responsibility for team management, KPIs, operational planning, and compliance, offering excellent progression in a scaling organisation.

Client Details

Our client is a fast-growing, international logistics and e-commerce fulfilment organisation with a strong presence across Europe and Asia. Operating in a highly dynamic sector, the business is known for its agile approach, innovative logistics solutions, and commitment to delivering operational excellence.

Due to continued expansion, they are seeking an experienced Operations Lead - Mandarin Speaking to take ownership of a key site based in Stansted and East Midlands.

Description

As the Operations Lead - Mandarin Speaking, you will be responsible for the end-to-end management of warehouse and logistics operations, ensuring performance, efficiency, and service levels are consistently achieved. This is a hands-on leadership role requiring strong operational expertise and the ability to drive continuous improvement in a fast-paced environment.

Lead and manage day-to-day site operations, including inbound, outbound, and returns processes
Drive operational performance against KPIs including productivity, accuracy, and service levels
Develop and implement process improvements to enhance efficiency and scalability
Manage, coach, and develop a team of supervisors and operatives
Ensure compliance with health & safety, regulatory, and company standards
Collaborate cross-functionally with internal stakeholders and external partners
Oversee workforce planning, resource allocation, and cost control
Support peak planning and execution, ensuring operational readiness

Profile

The succesful Operations Lead - Mandarin Speaking will come with the following skillset:

Must be fluent in mandarin
Proven experience in a logistics, warehouse, or fulfilment leadership role
Strong understanding of operational KPIs and continuous improvement methodologies
Experience managing teams in a fast-paced, high-volume environment
Excellent leadership, communication, and stakeholder management skills
Data-driven mindset with the ability to analyse and improve performance
Flexible and adaptable, with a hands-on approach to problem solving
Experience within e-commerce or parcel distribution is highly desirable

Job Offer

Competitive salary and benefits package
Opportunity to join a rapidly growing international business
Significant scope for progression as the organisation scales
Dynamic and entrepreneurial working environment
Logistics Distribution and Supply Chain