IT Support Analyst

An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge.
Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes
Salary: £28,000 - £33,000 p.a.
Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician
The Role
Reporting into the IT Manager you will have the following duties:
- Incident and request management – logging and tracking user issues ensuring all incidents are assigned with the correct priority.
- Technical support – resolve common IT issues with hardware, software and network connectivity.
- User access management – The creation and deletion of user accounts.
The Person
Educated to a minimum of CompTIA level you will have the following experience:
- A basic understanding of IT concepts with a willingness to develop deeper technical competence.
- Proven ability to own tasks and see them through to completion.
- Willingness to travel between your main site in the North West to the sister plant in the West Midlands.
To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details