Housing Officer

Looking to join an award-winning organisation where you can make a real difference to people’s lives? This is an excellent opportunity to put your housing experience to use within a community-focused organisation

In the Housing Officer role, you will:

Manage a varied caseload of tenancy matters, including tenancy queries, complaints, rent arrears, and anti-social behaviour cases
Build strong relationships with tenants through regular community engagement, identifying support needs and signposting to relevant services

Work collaboratively with internal teams, partner agencies, and local stakeholders to deliver positive outcomes for tenants and communities

Monitor and maintain accurate tenancy records, using ICT systems to support an efficient and proactive housing management service

Promote sustainable tenancies, safe communities, and continuous service improvements through tenant feedback and partnership working
To be successful in the Housing Officer role, you will need:

Previous experience in a housing-related role or similar

Strong communication, negotiation, and interpersonal skills, with the ability to engage sensitively

Knowledge of housing legislation, housing issues, and ideally homelessness legislation
The ability to work independently, manage competing priorities, and make informed decisions

Basic Microsoft Office skills, including Word, Excel, and Outlook

A full UK driving licence and access to your own vehicle

Please note, successful applicants will need to complete an Enhanced DBS check if successful.

This is a fixed-term contract until March 2027, working 37 hours per week, salary of £32,639 - £34,677 per annum, 25 days holiday plus bank holidays (rising to 32 days with service). The role offers agile working across Conwy, and the opportunity to be part of a supportive and forward-thinking team.

If you have a passion for people and thrive in a customer-focused role, we’d love to hear from you today