Locality Officer

Job Type: Locality Officer
Location: Thatcham, Berkshire
Contract Type: Temporary
Hours: 37 per week (Mon-Fri, 8:30am-5:00pm)
Pay Rate: £15.55 per hour
Start Date: 15 June 2026
End Date: 10 September 2026

About the role
We are seeking a proactive and customer-focused Locality Officer (Housing) to deliver a high-quality housing management service across a mixed-tenure locality.
You will play a key role in supporting safe and sustainable neighbourhoods, working directly with residents and partner agencies to resolve housing issues and improve community outcomes.
This is a varied role requiring strong communication, problem-solving skills, and a commitment to delivering excellent customer service.

Key responsibilities

Manage a complex housing caseload and deliver timely, effective case resolutions
Deal with housing management issues including ASB, tenancy breaches, fraud, safeguarding, and neighbourhood concerns
Carry out estate inspections and support improvements to local housing environments
Ensure compliance with housing legislation, policies, and landlord responsibilities
Work proactively on health & safety and compliance matters
Build strong relationships with residents, stakeholders, and partner agencies
Contribute to improving customer satisfaction and service delivery What we're looking for

Experience in housing management or a similar customer-facing housing role
Strong case management and problem-solving ability
Good understanding of housing issues and safeguarding (desirable)
Excellent communication and interpersonal skills
Ability to manage a busy workload and work independently
Full UK driving licence and access to own vehicle (essential) Apply now
Email: (url removed)
Telephone: (phone number removed)