Client Partner (AVP) – Business Development & Account Management

We are looking for a Client Partner to support growth across Telecom accounts, focusing on client relationship management, account development, and revenue expansion.

This role combines account management, stakeholder engagement, and support in digital and customer experience transformation initiatives.

📍 Location: London, UK (Hybrid)
💼 Type: Permanent
Overview

Key Responsibilities
Client Relationship Management
Manage relationships across Telecom client accounts
Support account growth through client engagement and expansion activities
Build relationships with key stakeholders across business and technology teams
Participate in governance meetings and client discussions
Account Growth & Sales Support
Support account strategy and revenue growth initiatives
Contribute to cross-sell and up-sell opportunities within existing accounts
Assist in proposal development and bid support
Participate in client meetings and support commercial discussions
Customer Experience & Transformation
Support initiatives related to customer experience and contact centre environments
Contribute to discussions on digital transformation within Telecom accounts
Work with internal teams to align solutions with client needs
Collaboration
Work closely with delivery and internal teams to ensure client satisfaction
Support coordination across teams for account activities and deliverables
Domain Understanding
Maintain understanding of Telecom industry trends and client challenges
Support account positioning through industry awareness

Required Experience
Experience in account management, client management, or sales within Telecom
Exposure to managing or supporting Telecom client accounts
Experience supporting account growth or client engagement activities
Exposure to customer experience or contact centre environments is beneficial

Skills
Strong client relationship and communication skills
Ability to support account growth and client engagement
Understanding of Telecom industry
Commercial awareness and stakeholder management
Education
Bachelor’s degree required
MBA or equivalent is a plus