Part Time Patient Coordinator - medical clinic! DBS required

Job Title: Part-Time Patient Coordinator - DBS required

Location: City of London
Hours: Part-Time (2 days a week)
Salary: £14.00 hourly rate

About the Role

We are seeking a compassionate, highly organised Patient Coordinator to join our leading fertility clinic on a part-time basis. This role is pivotal in ensuring patients receive a seamless, supportive experience throughout their fertility journey. You will act as a key point of contact for patients, coordinating appointments, providing administrative support, and delivering exceptional customer service in a sensitive healthcare environment.

Key Responsibilities

Act as the first point of contact for patients via phone, email, and in person
Coordinate and manage patient appointments, ensuring efficient clinic scheduling
Guide patients through their treatment journey, providing clear information and support
Maintain accurate and confidential patient records in line with GDPR and clinic policies
Liaise with clinical teams (doctors, nurses, embryologists) to ensure smooth patient flow
Handle patient enquiries with empathy, professionalism, and discretion
Support billing, invoicing, and payment processes where required
Assist with administrative tasks including document preparation and data entry
Ensure high standards of patient care and service delivery are consistently maintainedKey Requirements

Previous experience in a patient-facing or customer service role (healthcare experience desirable)
Excellent organisational and administrative skills
Strong communication skills, with the ability to handle sensitive situations empathetically
High level of attention to detail and accuracy
Ability to work independently and as part of a team
Proficiency in Microsoft Office and patient management systems (or similar CRM systems)
Flexible approach to working hoursDesirable Experience

Experience within a fertility, healthcare, or clinical setting
Knowledge of fertility treatments and patient pathways
Experience handling confidential medical informationCompliance Requirements

DBS documents (Disclosure and Barring Service) is required for this rolePersonal Attributes

Compassionate and patient-focused approach
Professional, approachable, and calm under pressure
Strong interpersonal skills
Commitment to delivering an exceptional patient experienceWhat We Offer

Opportunity to work in a leading, supportive fertility clinic
Ongoing training and development
Collaborative and caring team environment
Competitive salary and benefits package (pro rata)

How to Apply:
If you're ready to make a meaningful impact as a Medical Receptionist, we want to hear from you! Apply now to start your journey with us and help make a difference in the lives of our patients. 🌈 Please also email your CV to (url removed)

We look forward to welcoming you to our team!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website