IT Business Coach

IT Business Coach
Location: London/Manchester
Hybrid role with travel with attendance to the office required

Have you ever felt that your experience in IT support, infrastructure or technical services could make a real difference beyond the workplace and help shape the next generation of IT professionals?

This is your opportunity to use your technical knowledge and industry expertise to support learners working towards successful completion of their ICT apprenticeship programmes.

At Able Personnel, we are recruiting on behalf of a respected and growing training provider for a passionate IT Business Coach to join their expanding team based in London/Manchester.

This is a hybrid role where you will coach and support apprentices throughout their apprenticeship journey, helping them develop the knowledge, skills and behaviours required to succeed within the IT sector. You will work closely with both learners and employers, supporting progression, achievement and successful completion of apprenticeship standards.

What you will be doing:

• Deliver one to one coaching and support to ICT apprentices

• Guide learners through their apprenticeship journey from enrolment through to End Point Assessment

• Support apprentices in developing technical skills across IT support, troubleshooting, systems, security and customer service

• Conduct regular progress reviews and provide constructive feedback

• Work with employers and apprentices to develop structured learning plans and workplace projects

• Support portfolio development and ensure evidence meets apprenticeship standards

• Prepare learners for End Point Assessment interviews and practical assessments

• Record learner activity and progress using OneFile and other internal systems

• Embed Maths, English, Safeguarding, Prevent, Equal Opportunities and Health and Safety within coaching sessions

• Identify learning barriers and provide practical solutions to support learner success

• Monitor learner engagement, retention and achievement

• Liaise with Internal Quality Assurance and wider delivery teams to ensure quality standards are met

• Maintain accurate learner records in line with funding and compliance requirements

What we are looking for:

• Strong technical knowledge across IT support, infrastructure, systems and troubleshooting

• Experience within an IT support, helpdesk, infrastructure or technical services environment

• Understanding of IT security principles and best practice

• Ability to explain technical concepts clearly to learners and employers

• Experience coaching, mentoring, teaching or assessing learners would be beneficial

• Excellent communication and stakeholder engagement skills

• Strong organisational and administrative skills

• Ability to motivate and support learners to achieve their goals

• Positive, professional and solution focused approach

Essential qualifications:

• PGCE, Cert Ed, QTS or Level 4 Teaching Qualification

OR:

• Level 3 Teaching Qualification

• Level 3 Assessor Qualification

• English Level 2 or above

• Maths Level 2 or above

• Degree or higher qualification in a relevant subject area

OR:

• Minimum 2 years relevant industry experience with appropriate qualifications

• Qualification at a level above the programme being delivered

• Additional technical certifications demonstrating occupational competence

• Level 3 IAG qualification or willingness to work towards within the first 6 months

Salary and benefits:

• Salary £38,000 to £45,000 per annum

• Hybrid working arrangement

• 37.5 hours per week

• Four office visits per year

• 31 days annual leave inclusive of public and bank holidays

• Company pension scheme

• Medicash Scheme once probation has been passed

• Internal wellbeing team

• Quarterly recognition lunch for qualifying employees

• Quarterly and annual prizes for top performers

• Internal and external training courses

• Ongoing professional development and technical training

• All basic IT equipment provided including laptop and headphones

• Supportive and collaborative team environment

If you are ready to use your IT experience to support and inspire the next generation of technology professionals, we would love to hear from you