Sales Support / Customer Services

We are a small family run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact and developing existing customer with new sales / upgrades. There is no cold calling in this position, all contact is with existing clients or call ins.
Duties and responsibilities:
* Answering questions from prospective customers about online/telephone purchase process
* Tracking orders and investigating shipping delays for customers waiting on products
* Processing returns
* Processing existing customer sales
* Updating customer records
* Making follow-up contact to check on customer satisfaction
* Processing invoices / Taking payments
* Liaising with engineering department and customers.
* A high standard of communication skills
* Computer Literate :
In addition, a sales development or sales background is preferred. Software used is Sage, Microsoft Outlook, ideally we are looking for a candidate with experience in these software packages. Preferably you should have a background in telecoms , experience in using portals , an Interest in Electronics would be an advantage, and you must be computer literate.
Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/Sales/admin/customer services side. Salary is negotiable dependent on experience.
Hours are Mon-Fri 9.00 to 5.30pm, we close bank holidays and shutdown at Chirstmas, we do not work weekends or offer shifts