Credit Controller

Morgan McKinley Northern Home Counties are representing a growing brand in Luton, seeking a Credit Controller to join their established finance team.

This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to join a successful and expanding organisation. Based in Luton, you will play a key role in managing outstanding debt, resolving invoice queries, and ensuring cash collection targets are achieved while maintaining strong customer relationships.

The Role:

The primary purpose of this position is to investigate, identify, and resolve outstanding invoice issues, ensuring prompt payment collection and reducing aged debt across the ledger.

Key Responsibilities:

Communicate with customers and operational teams to resolve account queries.
Build and maintain strong customer relationships through regular phone and email contact.
Manage aged debtors and implement effective debt collection processes.
Chase and collect overdue payments while maintaining a professional and customer-focused approach.
Investigate payment delays and work proactively to resolve disputes.
Maintain accurate customer records and account information.
Process and allocate unallocated payments as required.
Update and improve spreadsheets, databases, and reporting tools where appropriate.
Support sales invoicing activities and provide assistance across the wider accounts team.
Ensure collection targets are achieved while promoting customer goodwill.

Skills & Experience:

Previous Credit Control or Accounts Receivable experience is highly desirable.
Strong Microsoft Office skills, particularly Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to work independently and use initiative.
Excellent organisational and time management skills.
Ability to prioritise workload and meet multiple deadlines.
Confident and professional telephone manner.
Strong problem-solving and decision-making abilities.
Resilient and adaptable within a growing and evolving business.
Team player with a positive and enthusiastic approach